Our Vision Statement;
We are committed to our membership and the service of our community for the long term.
Our Mission Statement;
As a Co-operative Financial Instituion
We are committed to providing financial products and services and focused to our member financial well being.
We will deliver these products and services in an environment of trust and integrity.
We are dedicated to the quality of service delivered by our professional and knowledgable staff.
We are committed to the well being of our community.
Our Values;
Service Excellence
Strive for the highest quality service in the financial community.
Provide all members and customers with friendly, knowledgeable and helpful service.
Build relationships by meeting our member’s needs.
Will use innovative thinking and continuous technological advancements to ensure members have access to a comprehensive range of financial products tailored to meet their needs.
Responsible Employer
Respect our employees and their contribution to our success.
Empower our employees and encourage involvement and participation.
Recognize and reward them for their creativity, innovative thinking, teamwork and achieving objectives.
Support their development by providing training and educational opportunities.
Respect their need to balance personal and professional lives.
Co-operative and Community Citizenship
Strive to be leaders by being creative and innovative in our solutions and accepting the associated risk.
Conduct business in a professional, ethical and confidential manner.
Understand that our decisions impact the vibrancy/health of our community, and act responsibly in promoting social and economic community development.
Act to ensure that our operations lead our members, employees and the community in environmental responsibility. We are committed to the improvement of our environment and to the reduction of pollution and waste.
Communicate to our members and to each other in an open, effective, timely and respectful way.
Are committed to the seven cooperative principles:
1st Principle: Voluntary and Open Membership
Co-operatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.
2nd Principle: Democratic Member Control
Co-operatives are democratic organizations controlled by their members, who actively participate in setting their policies and making decisions. Men and women serving as elected representatives are accountable to the membership. In primary co-operatives members have equal voting rights (one member, one vote) and co-operatives at other levels are also organized in a democratic manner.
3rd Principle: Member Economic Participation
Members contribute equitably to, and democratically control, the capital of their co-operative. At least part of that capital is usually the common property of the co-operative. Members usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing their co-operative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the co-operative; and supporting other activities approved by the membership.
4th Principle: Autonomy and Independence
Co-operatives are autonomous, self-help organizations controlled by their members. If they enter to agreements with other organizations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their co-operative autonomy.
5th Principle: Education, Training and Information
Co-operatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their co-operatives. They inform the general public - particularly young people and opinion leaders - about the nature and benefits of co-operation.
6th Principle: Co-operation among Co-operatives
Co-operatives serve their members most effectively and strengthen the co-operative movement by working together through local, national, regional and international structures.
7th Principle: Concern for Community
Co-operatives work for the sustainable development of their communities through policies approved by their members.
Financial Performance
Strive for strong financial performance to allow us to fulfill our cooperative principles.
Balance our need for financial results with the needs of our members and community.
Earn the confidence of our members and ensure our continued growth and development by adhering to sound business practices.
Copyright (c) 2011 Govan Credit Union Limited. All rights reserved.